royal drem Privacy Policy

This page describes what we collect when you use royal drem and how we keep that data protected. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Champions League, live-casino tables, or slot games, we collect personal information necessary to verify your identity, process payments, and operate our platform reliably.

We at royal drem treat your privacy as a core responsibility. We do not sell your data to third parties for marketing purposes. We do not share your account details with external advertisers. We use encryption, secure servers, and standard industry practices to protect your information. This policy outlines exactly what we collect, how we use it, who may access it, and what rights you have over your data.

If you have questions about how we handle your information, our support team is available via in-app messaging and email. Your privacy concerns are taken seriously and addressed without unnecessary delay.

What we collect when you use royal drem

We collect information in several categories. First, we collect account information: your full name, date of birth, email address, phone number, and residential address. We require this data to verify your identity through our KYC process — we match your provided information against government-issued identification documents. Second, we collect payment information: the payment methods you nominate (DANA wallet ID, e-wallet account, bank account details), transaction history showing deposits and withdrawals, and the amounts involved. We do not store full credit card numbers or banking passwords; payment data is encrypted and transmitted securely to your payment provider.

Third, we collect betting and gaming activity: the markets you view, the bets you place, settlement results, and your account balance at any given time. This information stays on our servers and is used to display your account history, process settlements, and detect suspicious activity. Fourth, we collect device and access information: the IP address you log in from, the browser or app version you use, and basic device type. We use this to detect unauthorised access and prevent fraud.

How we use your data on royal drem

We use your personal information for five primary purposes. First, account verification and compliance — we verify your identity before allowing withdrawals, and we screen your information against regulatory lists to ensure we do not serve users from prohibited jurisdictions. Second, payment processing — we pass your payment method details securely to your chosen provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) to process deposits and withdrawals. Third, account security — we monitor your account for unauthorised access, unusual deposit patterns, or rapid changes that might indicate compromise. Fourth, customer support — we use your contact information to respond to your queries, disputes, and account-recovery requests. Fifth, legal compliance — we retain records of your account activity for the periods required by law and to settle any future disputes.

We do not use your data to build marketing profiles or sell to third-party advertisers. We do not share your account details with external companies without your explicit permission, except where required by law or court order. We do not send unsolicited marketing emails; we contact you only regarding account issues, payment problems, or support responses you initiated.

Our servers may sit outside your jurisdiction

We at royal drem operate servers and data storage in multiple regions. Your account information may be processed and stored outside Indonesia. By using royal drem, you consent to this cross-border data processing. All data remains encrypted and protected by the same security standards regardless of server location.

Your rights and data access on royal drem

You have the right to access all personal data we hold about you. You can view your account information, betting history, and payment records directly in your royal drem account dashboard at any time. If you need a complete export of your data in a portable format, you can request this through our support team; we will provide it within a reasonable timeframe. You have the right to correct inaccurate data — if your address or phone number changes, you can update it directly in your account settings.

You have the right to request deletion of your account and associated personal data. If you request account closure, we will delete your personal information after a retention period (typically 12 months) unless we are required by law to retain records longer. During the retention period, your data remains encrypted and inaccessible to marketing or analytics purposes. You also have the right to object to specific uses of your data — for instance, if we send you support emails and you wish to limit contact, you can manage communication preferences in your account.

Cookies and tracking on royal drem

We use cookies and similar technologies to improve your experience on royal drem. Session cookies allow you to stay logged in and move between pages without re-entering credentials. Persistent cookies remember your preferences (such as language or theme settings) across future visits. Analytics cookies help us understand how users navigate our platform so we can fix errors and improve performance. We do not use tracking cookies for advertising or behavioural profiling. You can disable cookies in your browser settings, though some platform functions may not work correctly without them.

We do not use third-party tracking pixels or allow external advertisers to track your activity on royal drem. Our in-app analytics are internal only — we measure platform performance, not user behaviour for external purposes.

Data protection practices

We collect only data necessary for account verification, payment processing, and platform operation
We encrypt all sensitive data (payments, identity documents) in transit and at rest
We do not sell personal data to third parties or external advertisers
You can access, correct, or request deletion of your data at any time
We retain account records for legal compliance periods, then securely delete them
We monitor accounts for fraud and unauthorised access using standard security practices

Contact and policy updates on royal drem

If you have privacy questions, concerns about how we use your data, or requests regarding your personal information, contact our support team via in-app messaging or email. We address privacy inquiries without unnecessary delay. If you believe we have violated your privacy rights or handled your data improperly, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.

We may update this privacy policy periodically to reflect changes in our practices, new features on royal drem, or evolving legal requirements. We will notify you of material changes by email or through an in-app notice. Your continued use of royal drem after a policy update constitutes acceptance of the updated terms. Archived versions of this policy are available upon request through our support team.

Our commitment to privacy is straightforward: we collect the minimum data necessary to run our platform securely, we protect that data with industry-standard encryption, we do not sell or share it for profit, and we give you full control over your information. Whether you use royal drem from Jakarta, Surabaya, Bandung, or Medan, or you bet on Liga 1, Champions League, live-casino games, or any other offering, your privacy is handled with the same rigour and respect.